Updated
January 9, 2024
FAQS
frequently asked questions
Is the property able to assist with mobility access?
Our reception, lounge, and restaurant are accessible to people with disabilities. Our accommodation is wilderness based and most have stairs to access the chalets. There are limited chalets that have ground level access and we strongly recommend you enquire if we are able to meet your specific needs prior to booking any accommodation.
viewCan we obtain fuel or charge our EV?
There is a self-serve petrol pump at the visitors centre. EV charging points are available at the Resort and you will need to book this facility prior to arrival to ensure unhindered access to the point. It charges all types of EV vehicles.
viewCan we dine as a group?
Certainly, we offer various dining options within our restaurant and Wilderness Lounge. We can also provide audio-visual services if required. For group dining, booking in advance is essential. We have group menus and special seating times for planning well in advance, parties above 12 are considered groups and must be pre-arranged through reception. Bookings required in advance
viewHow do I access the National Park?
All visitors to the National Park must have a current Parks Pass before they can enter the Park. Visitors walk 750 m from our Resort to the Visitor Centre and obtain a bus pass that will grant you 'on and off' bus access all day within the Park. The bus will deliver you to Dove Lake or onto any of the numerous short or long walk tracks. Please note this is a reference and timings can vary – refer to the National Parks page for current details throughout the year.
viewHow do I get the best accommodation price at Cradle Mountain Wilderness Village?
At Cradle Mountain Wilderness Village, get 10%* off some of our most popular rates, access exclusive discounted rates, and a range of benefits as soon as you enrol with Wilderness Community membership. Join Today!
viewWhat is the check-in and payment process? What security for damage, loss, or additional cleaning to Cradle Mountain Wilderness Village property is taken?
Upon booking, we require your credit card details to confirm your reservation, and a secure de-identified copy is retained for the duration of your stay. Full payment for your accommodation will be charged to your card within the 7 days before your arrival. Please ensure that all contact and credit card details are correct and that there are sufficient funds to cover all charges. If a guest chooses to leave the Resort early, no refund will apply. A valid credit card and ID must be presented upon arrival. We provide you with a security agreement upon arrival, that you are required to complete, which authorises us to take an amount of up to $500 without notice, for damage, cleaning, or replacement of items removed from your Chalet. We advise that you are liable for any damages caused (whether by deliberate, negligent, or reckless acts to your room (s)) at Cradle Mountain Wilderness Village's property or premises caused by you or any person in your party whether or not staying at the property during your stay. Cradle Mountain Wilderness Village retains the right to charge the credit/debit card/cash in such amounts as it shall in its sole discretion deem necessary to compensate or make good the cost or expenses incurred or suffered by Cradle Mountain Wilderness Village as a result of the aforesaid. Should any damage or act come to light after the guest has departed, you hereby authorise us to charge a payment for any damage incurred to your Chalet or Cradle Mountain Wilderness Village property during your stay, including and without limitation to all property damage, missing or damaged items, smoking fee, cleaning fee, guest compensation, etc. We will make every effort to rectify any damage internally before contracting a specialist to make repairs and therefore will make every effort to keep costs that the guest would incur to a minimum. We will endeavour to contact you regarding any damages and the process we have followed to rectify the damages and what any charges may relate to.
viewWhat is the age requirement to stay?
You must be at least eighteen (18) years of age to reserve a chalet. In addition, all occupants must be at least eighteen (18) years of age or accompanied by their parents. Proof of age via government-issued identification is required at check-in for occupants.
viewWhat are your Housekeeping/Service details?
During your stay with us, your chalet is NOT serviced. Before a guest checks in, all chalets are disinfected utilising hospital-grade cleaning products with special attention paid to high touch point areas. Our laundry facility utilises high-grade cleaning technologies along with disinfection for all sheets, blankets, and towels. We believe your chalets are your sanctuary and this is a best practice to provide peace of mind for all of our guests. If you require additional room amenities, please contact reception during operating hours and we will be happy to assist.
viewWhat is your cancellation policy?
If cancelled or modified within seven days (7 days) of your reservation check-in date, and in the case of a ‘no-show’, 100% of the total booking fee will be charged. If cancelled or modified more than seven days before your reservation check-in date, no fee will apply. No refunds or credits can be given in the event of non-arrival, any unused services, or unused nights due to travel and/or weather disruption. For peace of mind, we recommend you protect yourself with comprehensive travel insurance to cover cancellation fees.
viewAre pets allowed?
Unfortunately, pets are NOT allowed anywhere on the Wilderness Resort grounds, including within the chalets. You may from time to time see the property 'Public Relations' dog Cairo being taken for some exercise. Please feel free to stop and pat her, she is very friendly.
viewIs there Wi-Fi available?
Free Wi-Fi is available across the property, in our main reception, our Lounge, our Restaurant, and the surrounds of the reception area. Depending upon your mobile phone service provider you may struggle with telephone or data service throughout the Wilderness Village.
viewWhere can I purchase a National Parks Pass?
Cradle Mountain Visitor Centre is your go-to for all your park needs. You can purchase a National Parks Pass online at the link below. You will also need to obtain a bus pass from the Visitor Centre and there is a small fee associated with that.
viewWhat are the food service times?
We have a coffee service operating from 7:30 am. We have an evening dinner service operating from 5:00 pm until 9:00 pm. Ask our friendly team about packed lunch options during the breakfast service! Lunch will be available from 1:00 pm until 4:30 pm in the Lounge during the summer months, with takeaway available all year long from 1:00 pm until 9:00 pm. (There may be daily variations to this based on staffing and supply)
viewDo you have parking onsite?
Each Chalet has provision for ONE vehicle in front of the Chalet. If you are traveling with more than one vehicle, we have additional parking spaces available near our reception.
viewWho do I call in an emergency?
For major emergencies please call 000 for Police, Fire, and Ambulance. For our In-house guests, please contact the reception during office hours for any general needs within your Chalet. Should you have a genuine emergency throughout the evening, please call our Duty Manager. You can find the phone number on your fire evacuation plan in your room, or on the map provided upon check-in. Calling the property after 6:00 pm on 6492 1500 will provide you with an option to be redirected to our after-hours support number. Please consider the reason you might call out of hours and whether it may wait until the morning as a non urgent item.
viewDoes it snow?
Cradle Mountain's summit is 1545 m above sea level and the peak receives regular snowfalls in Winter. Cradle Mountain Wilderness Village is roughly 900 m above sea level and even at this lower altitude, the property generally sees snowfalls every month from late autumn until spring. The link below will point you to the Mountain weather forecast.
viewAre meals included in my accommodation package?
No. You are purchasing accommodation stay in the wilderness. We offer an assortment of food services either here in our Restaurant or at the Wilderness Lounge. We offer a variety of fresh Tasmanian hampers to enjoy during your stay – breakfast, walking, or evening nibbles in your chalet of an evening. Bookings for dinner or sundry hampers are required as early as possible to ensure availability.
viewWhere can I find out about road closures due to snow?
In regard to any road closures or detours, you can keep an eye on the Tasmanian Police Facebook page or keep an eye out on their website for updates.
viewWhere is the nearest town?
If you are already at the resort:- Sheffield is the closest town, approximately 50-minutes drive down the mountain. If coming to the resort:- North-West Coast – Devonport or Burnie South-West Coast – Roseberry North – Launceston/Deloraine South - Hobart
viewCan I buy groceries anywhere?
You can buy very few selected items from one of the service stores on the mountain. We recommend stocking up on any groceries and essentials for your wilderness experience before leaving your nearest major town. Sheffield is the last major town you will pass before coming to Cradle Mountain, one hour away.
viewWhat is a “shared bathroom”?
When we say that you have a “shared bathroom” we simply mean that there is not an ensuite in each bedroom, but rather one bathroom for the entire chalet. Chalets have one or two bedrooms, a bathroom, a lounge, and a kitchen.
viewWhat is the Chalet kitchen equipped with?
The kitchenettes have a two-plate electric cooktop (the safety switch is on the wall) with utensils to cook. We supply an electric frypan, microwave oven, bar fridge, pots and pans, toaster, kettle, crockery, and cutlery. Should you be missing any items then please contact reception for assistance.
viewCan I add another person to my Chalet?
When you are booking your chalet it is indicated the number of guests permitted to stay in each chalet under the Parks and Wildlife fire ordinance rules. If you have selected a chalet for two people (2) then you cannot add a third. If you have selected a villa for 6 people it is initially charged on a two (2) person basis, additional charges then apply for further adults or children. This is a charge of $35 per additional adult per night and $20 per child (3yrs to 12yrs) per night. We do not provide roll-away beds for any Chalet. We cannot make changes when you arrive, so ensure your booking is correct when placing it, or call us in advance if there are any changes to be made.
viewWhat time is Check-out?
Checkout for all Chalets is BEFORE 10:00 am Any incidental charges/balances due that are not settled before 10:00 am checkout time will be charged to the credit card on file. Late checkout fees will be incurred if not approved prior. Interested in an ‘Extended Checkout’? Click the link below for further information. Please be mindful that any delay in checking out effects those guests waiting to arrive and check in.
viewWhat time is Check-in?
On your date of arrival, we will do our best to ensure your chalet will be ready by 2:30 pm. Guests may register at the reception earlier and make use of the Wilderness Lounge or enjoy one of the many short walks in the region. Interested in an ‘Early Check-In’? Click the link below for further information. It takes time to clean and prepare Chalets across the property, please do not be offended if it takes a little longer to have them all ready. You may have to wait up until 3:00 pm during busy times.
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