About us

We have never been about just offering a bed for the night, we want to be more. We are the wilderness - providing an experience for your getaway, a place where people can relax, eat, and drink. We curate an amazing environment inspired by the local habitat working within our community to showcase the fantastic wilderness with which we form an integral part.

Working in hospitality can be incredibly challenging and intense because of its nature. By focusing on the task at hand, we can weather the stress and push ourselves to explore more creative and efficient ways to get the job done.

The Property was built by the Kriticos Group in 2000 and is situated in the temperate rainforest of Cradle Valley on the edge of the World Heritage listed Cradle Mountain National Park in Tasmania. It offers a range of self-contained chalet accommodation to suit both couples and families looking for the perfect getaway. Whether it be exploring the National Park and native wildlife or sitting back and enjoying a glass of Tasmanian wine whilst immersing yourself in the natural surrounds, we offer the best of both worlds. Our community enjoys the feel and access this unique property provides, far from the ever encroaching world of technology.

A feature we have encouraged is the non-sterilised feel that some hotels emit. The small touches we offer – having fresh coffee and treats available, local wildlife on your back doorstep, or a list of recommended local attractions that only a real local would know – make a big difference. We hope it shows we care and have invested in your stay and experience. The staff build this relationship of trust from the moment the guest arrives, and it is one that they reciprocate. It takes time to build, but the outcome is worth it for all.

Likely the most important virtue of all. Understanding the best thing to do in difficult situations: listening attentively to guests and maintaining a calm confidence to assist all with a positive outcome.

Allows us to be authentically invested with others. People can sense if you are genuinely attentive or just saying what they want to hear to get rid of them. Showing sincere concern and interest in the other person’s well-being will go a long way towards building meaningful relationships with them.

Working in hospitality can be incredibly challenging and intense because of its nature. By focusing on the task at hand, we can weather the stress and push ourselves to explore more creative and efficient ways to get the job done.

Working with customers requires thoughtful tact and sensitivity. As such, using the appropriate tone and manner of communication befitting the situation is key towards creating positive customer experiences.

People can be highly complex, getting creative when solving problems is important. We strive to discover both conventional and unconventional approaches to resolve issues or concerns that may surprise and even delight our customers. We are driven to solve problems as quickly and efficiently as possible.

We attempt to discern which feedback would be most helpful in improving our performances. We welcome and appreciate customer feedback and take it with objective perspective. We stay open but focus on learning from experiences and moving forward.

By taking an active approach to our roles and anticipating problems instead of reacting to them, we are in a much better position to prevent problems from occurring. This facilitates customer satisfaction rather than dealing with the aftermath when the damage has already been done.

We are in the business of serving people, and that extends to our community as well as our business. Our community mission is to partner with charitable organisations that support real protections for Tasmania’s unique species and habitats.